Effective Date: 9/3/2025

At Paracausal Group, we are dedicated to delivering all consulting service documentation securely and efficiently. Our shipping and delivery procedures are as follows:

Delivery Methods

• Electronic Delivery: All documents are primarily delivered electronically as secure, password-protected PDFs via email. Electronic deliveries are processed within two (2) to three (3) business days following a project milestone or upon client request. Electronic delivery is provided at no additional cost.

• Physical Delivery: Physical copies are shipped via tracked postal or courier services (e.g., USPS, FedEx, DHL) within three (3) business days, excluding weekends and public holidays. Standard worldwide shipping is included; expedited or international shipping may incur additional fees, communicated and billed in advance.

Delivery Confirmation & Tracking

• Physical Shipments: All physical shipments include tracking numbers. Clients will receive tracking information via email upon dispatch.

• Electronic Deliveries: Clients will receive an email confirmation upon dispatch of electronic documents. Claims of non-receipt will not be considered valid grounds for a refund if materials have been delivered to the email provided.

Security & Confidentiality

• Physical Documents: All physical documents are sealed in tamper-evident packaging to ensure confidentiality.

• Electronic Documents: All electronic documents are encrypted and password-protected to safeguard client information.

• Authorized Recipients: Only authorized client contacts are eligible to receive these documents. Unauthorized access does not constitute a delivery failure.

Lost or Delayed Shipments

• Notification: Clients must notify Paracausal Group within seven (7) days of the expected delivery date for lost or delayed physical shipments.

• Investigation: Upon notification, we will investigate the issue and, if necessary, reissue the documents at no additional cost. Claims outside this window may not be eligible for reshipment.

Record Retention

• We securely archive copies of all shipped documents for a minimum of five (5) years to ensure compliance with audit and regulatory requirements.

Chargeback Dispute Defense

In the event of a chargeback dispute:

• Proof of Delivery: We maintain comprehensive records of all digital communications, session content, and delivery confirmations. These records serve as proof of service in the event of any dispute.

• Terms Agreement: Clients are required to acknowledge and agree to this shipping policy at the time of booking. A screenshot or copy of this acknowledgment will be provided as evidence in dispute cases.

• Stripe Compliance: This policy aligns with Stripe’s dispute defense best practices, including the requirement for clear delivery policies and evidence of service delivery. Stripe Docs

Contact Information

For any questions or concerns regarding this policy, please contact our support team at support@paracausal.group.

Shipping Policy